Privacy Policy

Last updated: 18 May 2026

1. Who We Are

GHotelStays Ltd operates the website ghotelstays.net. We are committed to protecting your personal data and your right to privacy. If you have any questions, contact us at [email protected].

2. What Data We Collect

When you make a booking, we collect the following personal information:

• First and last name
• Email address
• Phone number
• Payment card details (for guarantee purposes only — we do not store full card numbers)
• Booking preferences including dates, room type, and number of guests

We also collect non-personal data such as browser type, IP address, and pages visited for analytics purposes.

3. How We Use Your Data

We use your personal data to:

• Process and confirm your hotel bookings
• Send booking confirmation and related communications
• Respond to your enquiries and provide customer support
• Improve our website and services
• Comply with legal obligations

4. Data Sharing

We share your booking information with the relevant hotel in order to fulfil your reservation. We do not sell your personal data to third parties. We may share data with trusted service providers who assist us in operating our website, subject to confidentiality agreements.

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including legal and accounting requirements. Booking data is typically retained for 7 years.

6. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request restriction of processing
• Data portability

To exercise any of these rights, please contact us at [email protected].

7. Cookies

Our website uses essential cookies to ensure it functions correctly. We do not use tracking or advertising cookies. By using our website, you consent to the use of essential cookies.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. Our website uses SSL encryption for all data transmission.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by updating the date at the top of this page.

10. Contact Us

For any privacy-related queries, contact us at [email protected].